Customer Support Automation

The Problem

Human agents answer the same 5 questions ("Where is my order?") 80% of the time.

The Graph

1. Triage: Detect intent.
2. Order Status: If applicable, call Shopify API -> Return status.
3. Complex Query: If unknown, route to Human Queue.

Result

Deflected 70% of tickets. Improved response time from 4 hours to 4 seconds.