Escalation Paths

Your bot should know its limits. If the user says "I want to sue you" or "This is an emergency", the bot should stop trying to be helpful and escalate.

Sentiment Analysis Node

Run a sentiment check on every user message. If Anger > 0.9 -> Route to HumanHandoffNode. This node triggers a paging system (PagerDuty/Slack) to alert a real human to take over the session ID.