Module 8: ChatGPT in Business and Data - Wrap-up
Reviewing the business-critical workflows for support, data analysis, research, and reporting.
Module 8 Wrap-up: The Executive Suite
You've now learned how to apply ChatGPT to high-value business problems. You can turn raw data into decisions and complex legal text into clear action items.
What We Covered
- Lesson 1: Scaling Customer Support with FAQs and automated routing.
- Lesson 2: Analyzing data without Excel formulas.
- Lesson 3: Drafting executive reports and presentation outlines.
- Lesson 4: Performing SWOT analysis and creating customer personas.
- Lesson 5: Simplifying legal jargon and finding "Red Flags" in contracts.
Key Vocabulary
| Term | Definition |
|---|---|
| SWOT | Strengths, Weaknesses, Opportunities, Threats. |
| ROI | Return on Investment. |
| Outlier | A data point that differs significantly from others. |
| Grounding | Ensuring the AI only uses the provided data to answer. |
Quick Quiz
- What is the "Grounding" technique in customer support automation?
- True or False: ChatGPT can calculate totals and find trends in CSV files.
- Why should you always have a human review legal summaries?
What's Next?
Business and data provide the strategy, but Integrations provide the scale. In Module 9: ChatGPT Integrations and Workflows, we'll learn how to connect ChatGPT to the other tools you use (Slack, Notion, Google Docs) and even how to use the API to build your own automations.